Return policy


Customers have a right to return ordered jewelry within 14 days from the day goods are received and receive full refund. We only accept returns, if jewelry is in the same condition as before delivery. It has to be unworn, without damage such as scratches, change in color and similar. Returns must be send back in the same packaging. Shipping cost are not covered by EgleSilkoJewelry. It is not our responsibility of any loss or damage of return deliveries.

Custom made jewelry (f.e. Wedding or engagement rings) can not be returned.  


International returns

When items are shipped from outside the Denmark, please state on the package that it is “RETURNED GOODS”. This will help to avoid custom charges. EgleSilkoJewelry does not take any responsibility of custom charges. Sender/customer covers extra charges if it occurs.

Customers can return items to:

Egle Sitkauskaite
Bragesgade 26D 3tv,

2200 Copenhagen N

Denmark

EXCHANGE

If you want to exchange please write an email to egle.silko@gmail.com. Provide customer information and product information you want to receive as an exchange.

Please be aware that not every product on the website can be exchanged. If you are in doubt, please write us an e-mail.


DELIVERY


Delivery - Domestic (Denmark)

Orders that are placed in Denmark are shipped with GLS. Delivery time takes 2-4 days depending on the destination and time the purchase was made. However, there might be longer delivery times during promotional campaigns, public holidays, etc.
You will receive a tracking number immediately after orders are shipped.


Delivery - International (Outside of Denmark)

Orders that are placed outside of Denmark are shipped with PostNord. Delivery time takes 7-14 days depending on the destination and time the purchase was made. However, there might be longer delivery times during promotional campaigns, public holidays, etc.

You will receive a tracking number immediately after orders are shipped.